Confirmation:  Once we receive your request we will contact you directly to discuss and finalize your order.  After the order has been finalized, we will send you an email order confirmation. Please read and review the email order confirmation carefully as it will serve as your formal order request. 

Refunds:  We take great pride in our products. All of our cookies come individually wrapped in clear cellophane and are sealed with a coordinating ribbon.  We then box our cookies in a custom cookie box, separating each layer of cookies with an insulated packaging.  The box is then wrapped in bubblewrap and further enclosed in a shipping box to limit the possibility of breakage.

Even with all the precautions, should your cookies arrive broken, please send us a photo by email prior to the date of your event of the broken items and we will happily provide you with a credit for the broken items. 

Please be aware that minor shipping defects sometimes occur and are to be expected.  We, unfortunately, are not able to make adjustments for minor shipping defects.

Cancellations:  We realize that sometimes unfortunate situations may occur.  We gratiously accept cancellations so long as we haven't begun working on your order.  Please bear in mind that it takes several days of production effort to make each order, so we are unable to accept cancellations received within four days of your scheduled delivery date.

For all shipped orders we use the United States Postal Service.  Your package will be shipped using Priority Mail (2-3 day service) unless otherwise specified by you.  The cost is significantly more if the item is shipped via Express Mail but the allows for overnight shipping.

Postal rates are based upon weight & distance and therefore actual rates will vary by order.  For planning purposes, our cookies typically weigh between 2.5 and 3.5 ounces each.